Community Services Outreach Manager & HR Support

Post Date: March 4th, 2018

City: Beaver Dam

State: WI

Location: 915 Madison Street

Pay Range: Based on experience - salaried

Shift: Primarily a 1st shift/2nd shift position (flexible, but approximately 9:30 - 6:30 +/-)

Hours per Week: 45+ - salaried

Status: Full-time


Family Youth Interaction Community Services is currently seeking a Community Services Outreach

ManagerUnder the guidance and supervision of the FYI Director and in their absence the 

Business Manager works as part of a collaborative team providing oversight for services to children,

youth and families; and performs other duties as required.


Qualified candidates must be able to demonstrate the following:

Demonstrates respect for children, youth and families, ensuring involvement in all aspects of planning

and support activities.  Utilizes a strength based approach.  Conducts all activities in a culturally sensitive

manner adhering to recognized ethical standards.

Demonstrates a comprehensive knowledge of children and family human services system and community resources.  Promotes positive organization and team relationships that support a collaborative, community-based support system.

Demonstrates the ability to facilitate meetings and work well with a divergent group of people; accurately listen; develop trust of team members; understand multiple perspectives; effectively manage conflict; accept feedback without reacting defensively; provide support and encouragement; maintain absolute attention to detail; and maintain and demonstrate patience. 

Completes all paperwork with an attention to detail within a timely manner.  

Pursues growth and development through ongoing learning opportunities within the program budget.


Maintains flexibility in taking on other responsibilities as needed.


  • Assisting in ongoing recruitment and training efforts of all staff

  • Assisting in completion of performance reviews

  • Managing and supervising the staff

  • Providing ongoing support to staff

  • Participation in weekly Clinical Consultations

  • Facilitating the matching of new referrals in a timely manner

  • Reviewing and approving of match service summaries throughout the month

  • Assisting in reviewing of staff PTO requests

  • Assisting in facilitation of maintenance of vehicles

  • Assisting in reviewing of vehicle mileage logs

  • Assisting in auditing case records

  • Assisting in quality assurance improvements

  • Assisting in maintaining positive productivity

  • Assisting in and providing direct care services to a small caseload of children, youth or adults

  • Assisting in and providing direct care services to Summer Connections programming as needed

  • Providing HR support

  • Running general errands

  • Providing on-call support to the staff and programs as needed

  • Other duties to be determined - this position will be reviewed and updated on an ongoing basis


  • Medical Option/Group Dental/Group Vision Insurance

  • Life Insurance

  • Paid Time Off

  • Paid Holidays

  • Simple Plan Retirement 

  • Wellness


  • Bachelor’s degree in a Human Services related field is preferred.

  • Minimum of five (5) years experience working with children, youth and families.

  • Minimum of three (3) years experience within a HR support role. 

  • A combination of education and experience may be considered to fulfill position expectations. 

  • Willingness to work as part of a collaborative team.

  • Experience in supervising others.

  • Candidates must possess excellent written and verbal communication skills.

  • Candidates must demonstrate a solid work history, dependability and trustworthiness.  

  • Candidates will assist in covering on-call responsibilities.


The incumbent of this position must have a valid driver’s license and satisfactory driving record is required.

Must be able to pass background check and random drug screening.


We want you!  Apply today to join our team.

To apply download and complete application.  Send completed application, cover letter and resume to

Family Youth Interaction offers competitive benefits to its full-time employees.
Benefits include:
  • Paid Time Off/Holidays
  • Simple Plan Retirement
  • Health Insurance Option
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
A moving allowance may be available for candidates from outside the area.

All Rights Reserved by Family Youth Interaction Community Services 2019